The Spagylo team proposed a 2 month process study and re-design phase where the existing processes were analyzed. It was recommended to move to Zoho CRM as it was cost effective and considered relatively easy to be maintained by the Client. Most of the processes were not well documented. In those cases, reverse engineering was used to document them. The team identified areas where automation is required and where the most benefits can be reaped. The team built a set of 18 Workflows that were identified. Overlapping work flows were built as smaller chunks and then they were re-purposed to use with the existing flows thereby removing duplicate logic. An alert mechanism was set up to alert the admins when the process related statistics cross a set threshold limit. Specific profiles were created to manage the processes and roles to control access to department specific flows. Logging was enhanced to identify failed processes, the reasons for failure etc. To minimize conflicts on frequently/most used objects the timing of the automation runs were adjusted. The client team was trained to manage the system on a daily basis. All Accounts, Leads, Contacts and other custom Data were exported from Salesforce and import into Zoho CRM. A support plan was also put in place to provide ongoing technical support to the client team.